We're Hiring!

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Hybrid working environment.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position  

We’re looking for a sharp and proactive IT Business Analyst - Sales Platforms to join our transformation journey. This opportunity plays a key role in supporting the implementation of Salesforce, helping to design, define, and deliver how PFD connects with customers and drives commercial success.

Reporting to the Head of Enterprise Applications - Sales Platforms, you’ll work alongside a talented project team, acting as the critical bridge between our business stakeholders and technical specialists. Your focus: capturing clear business requirements, supporting solution design, and ensuring the successful delivery of Salesforce and related applications across the national sales function.

This is a new role and with that comes the chance to create impact from the ground up.

Key Responsibilities

• Lead workshops to capture business processes and document clear, actionable requirements.
• Translate business needs into technical specifications for system integrators and internal teams.
• Collaborate across departments, bridging IT, SMEs, and vendors to align priorities and ensure smooth project execution.
• Support testing, training, and go-live activities, ensuring business readiness and adoption.
• Contribute to the design and success of a Salesforce solution that truly meets our business goals.

What We’re Looking For

To thrive in this role, you will bring:

• Experience as a Business Analyst on large-scale enterprise projects, ideally involving CRM or sales platform implementations.
• Ability to work in ambiguous, fast-moving environments, extracting requirements and managing expectations.
• Strong workshop facilitation skills, with excellent documentation and stakeholder management.

Bonus if you bring:

• Experience on Salesforce implementation projects.
• Background in user testing and training support.
• Exposure to Agile and Waterfall methodologies.

What Success Looks Like

Within 6-12 months:

• You’ve played an integral role in gathering and translating requirements across multiple Salesforce workstreams.
• Your documentation is helping developers build the right solutions, and your input is streamlining testing and training.
• You’re recognised by stakeholders as a reliable conduit between tech and business.
• Salesforce has launched and you’ve been instrumental in making that happen

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. 

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

This is your chance to be part of something from the beginning. You’ll get exposure across the full Salesforce program, work closely with senior stakeholders, and help shape how our tech enables better sales performance and customer engagement. You’ll work in a collaborative, transformation-focused environment where ideas are welcome, and every contribution counts.

How to Apply

If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.

Applications close Monday 25 August 2025 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.